Who drives, and to what standard
Their first names, their years at the wheel and the languages they speak, and the written rules we keep to on every journey.
Explore moreWhat applies on every journey
He arrives 15 minutes before the pickup time
If anything delays him, you hear about it before the pickup time rather than after it.
Rest that is recorded, not assumed
At least 9 hours off before any night drive, and never more than 6 consecutive days at the wheel. If we cannot meet that for the time you want, we say so and offer another. We do not take the work and hope.
No stop that was not agreed
No shopping stops, and no commission from anyone along the way. The route is yours, and he does not add to it.
A company number, not a personal one
His number opens two hours before pickup and closes when the journey ends. The line belongs to the company, and his contract forbids him from approaching a client outside the journey.
Dress and conduct that do not vary
Dark, tidy clothing. Conversation when it is wanted and not otherwise. No question put to a passenger that does not concern the journey.
Children and luggage
The child seat is fitted before the car leaves us, not at your door. He handles the luggage without being asked.
Our chauffeurs today
First names only on this page. The full name and the telephone number reach you with your journey details, the day before.
- Average years at the wheel
- 13
- Languages they speak
- 4
- Mahmoud14 years driving · Arabic, English · with us 6 years
- Ahmed11 years driving · Arabic · with us 5 years
- Sayed17 years driving · Arabic, English · with us 9 years
- Karim8 years driving · Arabic, English, French · with us 4 years
- Mostafa12 years driving · Arabic · with us 7 years
- Hany19 years driving · Arabic, English · with us 11 years
- Walid9 years driving · Arabic, German · with us 3 years
- Tarek15 years driving · Arabic, English · with us 8 years
- Emad13 years driving · Arabic · with us 6 years
- Sherif10 years driving · Arabic, English · with us 5 years
The longest-serving of them has been at the wheel for 19 years, 11 of them with us. The list changes as chauffeurs join and leave. The standards on this page do not.
What we check
- A current driving licence of the right category, with its expiry date held against his name in our system.
- A recent criminal record certificate.
- His record of traffic offences.
- A written contract of employment carrying the clause that forbids contact with a client outside the journey.
- Supervised journeys before he first drives alone for us.
- The papers of the car itself — licence, insurance and inspection — whether we own it or contract it from a supplier.
The system warns 30 days before any of these expires, and refuses the assignment once one has. That is a rule in the software, not a note on somebody's desk.
Language, and asking for someone else
Your preferences, written into the assignment.
The language is part of the assignment
Every chauffeur speaks Arabic. An English-speaking chauffeur is available on request, and French or German on some journeys. Name the language when you ask for a quotation and it is written into the assignment rather than left to the day itself.
A chauffeur you would rather not have again
Tell us and we change him. We do not ask why. The note goes into his file and he is not assigned to you again.
A chauffeur you would rather keep
Name him and we hold him for you whenever the rest rule allows. On a monthly account that is the ordinary arrangement, not a favour.
What to do, and who answers
Call the escalation line, +20 100 000 0001. It is a different number from the sales line, and a call to it is not passed through sales.
- We answer within 30 minutes, and send a replacement if the journey is still under way.
- The complaint is recorded in the chauffeur's file, and what we conclude reaches you within 48 hours.
- He is not assigned to you again if you ask for that.
Know your chauffeur before you meet
The day before your journey, one message reaches you: the chauffeur’s name and number, the car photographed with its plate, and the pickup time.