For hotels

1. The standing arrangement

1. A WhatsApp line for the desk, separate from the line clients use.
2. A printed rate sheet within 24 hours of your asking for it, so the price is known before the guest asks.
3. One named contact who knows your property, with a direct number.
4. Billing to the property or to the guest, per booking, as you prefer.
5. A monthly trip log and one invoice, if the property is billed.

Set up once, then it runs without you.

2. Send us this: six lines in one message

• The guest's name, as it should appear to the chauffeur.
• Passengers and suitcases, counted rather than estimated.
• Pickup point and time.
• Destination.
• The flight number, if the guest is arriving.
• Whether it is billed to the property or to the guest.

Anything you do not know yet can follow. A message missing one line is better than a guest kept standing.

3. What comes back, and how fast

• A written quotation within 15 minutes. Between 09:00 and 23:00 Cairo time. Itemised, so you can read it to the guest exactly as it stands.
• The price we send is the price the guest pays. Any additional item appears inside the quotation itself, never after it. Nothing is added at the end of a journey.
• Confirmation names the class of car. The guest reserves a class, not a named car. The specific car is assigned the day before and reaches the guest photographed with its plate.

4. A guest's arrival

• The day before. One message reaches the guest directly: the chauffeur's name and number, the car photographed with its plate, and the pickup time. The guest does not come back to your desk to ask who is coming.
• Two hours before. The chauffeur's number opens. It closes when the journey ends, so the guest is reachable at the moment it matters and not afterwards.
• At the appointed time. The chauffeur is there 15 minutes early. At the airport, 60 free minutes counted from the actual landing rather than the scheduled time. In the city, 15 free minutes.
• During the journey. No shopping stops. The chauffeur takes no commission from anywhere and your guest is not sold anything in our car.

What happens without your desk doing anything.

5. If something goes wrong

Escalation, a journey already running

+20 100 000 0001

Bookings and quotations

+20 100 000 0000

Written

info@georgecar.example

A guest already in a car, or waiting for one, does not belong in a sales queue. The escalation line is answered by an operations manager, and it does not go through sales.

Cancellation: free up to 24 hours before the appointed time, and half the agreed price after that. It applies to the property exactly as it applies to anyone else.

6. The rate sheet

Ask once, and keep it at the desk. Send the name of the property and the person who will hold the line. The printed sheet reaches you within 24 hours, with the dedicated number on it.